The Extreme Space team released an explanation yesterday about the network failure of some Extreme Space private cloud devices in the early morning of January 1. He said that he would like to sincerely apologize to everyone, “In the early morning of January 1, due to the abnormality of some lines of the cloud server, some of the private cloud devices of Jispace encountered problems in accessing Jispace with usernames and passwords. After urgent processing by Jispace engineers, the current server network problem has returned to normal.”
Since this network problem will cause the wrong server network information to be cached by Extreme Space, when the Extreme Space private cloud device is restarted or powered on for the first time from the early morning of January 1st to the morning, it is necessary to re-check the status and re-detect the device The network status, this boot time will take longer than usual. The device cannot be accessed normally, and the user does not need to perform any active operations. The device can be used normally after waiting patiently until the program is successfully completed, and subsequent device restarts and boots will no longer be affected.
In addition to the need to connect to the Internet for activation when activating and registering for the first time, the Extreme Space device can be used without relying on the public network at all. If users need to use certain features, such as user name and password login (non-IP direct connection), Thunder, online editing of documents, cutting and scraping of Jishi Video, etc., the support of Jikong cloud server is required. And other functions do not need the support of the extreme space cloud server, and can be used independently and normally in a completely closed LAN environment. Therefore, there is no such thing as a situation where the device of the Extreme Space must rely on the official server of the Extreme Space to be used, and the Cloud Server of the Extreme Space cannot control the device without the authorization of the user.
Problems found from this network failure:
Extreme space does not rely on cloud services when starting and restarting, but if the cloud service cannot be connected or is faulty, it will consume more time for network status detection and status checking, resulting in significantly longer restart and boot time than normal, making users mistakenly think that The device cannot be started, which brings a very bad user experience.
For these imperfections, Ji Space said that it will seriously investigate and reflect, optimize and upgrade the product, and start to implement immediately:
1: Comprehensively improve and optimize the equipment start-up process, clean up unnecessary certification and verification processes, improve execution efficiency, and shorten start-up time;
2: The localization of the Jispace account system is a key work item for this quarter. It supports both online and offline account systems, supports custom account systems, and can switch between them;
3: Improve cloud services and network disaster recovery, improve switching efficiency, complete the switching process as soon as possible when a network failure occurs, and reduce the impact on users.
