DJI responded that the replacement parts are old batteries: all replacement parts are brand new and unactivated
Today, Mr. Wang (pseudonym) said that the battery he replaced through DJI Care was actually a refurbished battery and had been activated.
In this regard, DJI customer service responded that all the accessories that can be changed at will are brand new and unactivated. As for the content of Mr. Wang’s complaint, it is not sure what the situation is, and we will contact you later.
DJI Care Free Exchange is an after-sales plan launched by DJI. Among them, DJI Care Free Exchange (1-year version) provides 2 low-cost replacement rights within 1 year, covering crashes and drops, accidental water ingress, and flight loss (some Model support), natural wear and tear caused by various accidents, and enjoy the benefits of fast renewal, safety rewards (supported by some models), two-way free shipping and other benefits, and additional third-party liability insurance (only supported by aircraft) , making flying so safe.
In addition, some DJI products also support DJI Care Refresh (a 2-year version). DJI Care Refresh (2-year version) provides a maximum of 3 opportunities to replace the device within 24 months, but the two-year version of Refresh does not support the purchase of Refresh.
