On December 1st, a large number of Volkswagen ID. family car owners collectively responded to various problems with the ID. series models, including:
The car is frequently disconnected from the network, various fault codes appear randomly, the navigation and CarPlay functions cannot be used, the entertainment system cannot be used, and the car restarts frequently.
Both large and small screens are black, all driving information disappears (including speed, battery, kinetic energy recovery, automatic parking, air conditioning, driving assistance, fault reminders, navigation and entertainment systems, etc.), reversing images disappear, intelligent assisted driving functions fail, seat belts The prompt tone disappears, and all kinds of sound prompts in the whole car disappear.
After some vehicles were powered on, the fault codes of the whole vehicle burst out, and the vehicle could not be started and could not be driven.
The problem is mainly concentrated on SAIC Volkswagen ID.3, SAIC Volkswagen ID.4 X, SAIC Volkswagen ID.6 X, and FAW-Volkswagen ID.4 CROZZ and FAW-Volkswagen ID.6 CROZZ models.
According to the interface news, Volkswagen responded to the black screen situation reported by car owners, admitting that there are indeed problems with the new car, but the solution will have to wait.
"You can call the FAW-Volkswagen service hotline at 400-817-1888, or contact or go to a designated FAW-Volkswagen dealership. We will provide relevant remote guidance, door-to-door pick-up and delivery, vehicle inspection and other services."
"SAIC Volkswagen is very concerned about and attaches great importance to this problem, and will investigate the cause of the relevant faults for users as soon as possible, and deal with related problems as soon as possible. We are sorry for the inconvenience and trouble caused to users. After a series of technical analysis, software optimization and test verification, SAIC Volkswagen has a corresponding technical solution for the situation reported by users, and it will be launched in the near future."
