The article attracted a lot of attention and was republished before Bluepoint.com published the 0E and 03 problems with Samsung 980 SSDs, and then more users tested their 980s and found that the 0E was not 0 and the 03 was below 100%. The specific S.M.A.R.T. 0E and 03 represent nothing more here, it is recommended that users of the Samsung 970 series and 980 series including the Pro should check the S.M.A.R.T. information for themselves!
OEM version PM9A1 users also please detect, detection method or see this article: Samsung 980 Pro users please note: 0E large-scale fry Please promptly backup data contact the aftermarket
So how did Samsung handle this massive bombing?
Firstly this is not a user-caused problem, anecdotal speculation is that it is a batch-specific particle issue rather than a master and master firmware version issue as previously speculated by Bluepoint.
Secondly, the 0E and 03 problems mean that the drive is no longer safe and could hang at any time resulting in the loss of user data.
Finally, these 980 are under warranty, so Samsung is bound to provide users with complete after-sales service.
The 980 failed disk is directly replaced with a new 980 Pro disk.
After receiving feedback from blue dot netizens, after detecting that their 980 also had 0E and 03 problems, netizens contacted the merchant of Spelling Xixi, who asked consumers to contact Samsung China’s official customer service directly.
After contacting Samsung customer service to understand the general situation, let users send the faulty disk to Samsung, Samsung after-sales service received the faulty disk will use Samsung SSD special detection tool Samsung Magic to detect, if the detection does not have any abnormalities will be returned to the original if the detection of abnormalities will contact the consumer consultation processing method.
This user 980 was hit, so the Samsung Magician test S.M.A.R.T. naturally will not make a difference, so the final result is a direct replacement for a new 980 Pro version. Why change Pro it? Because the 980 is out of stock.
The blue dot network guesses that it may not be a problem of out of stock, but the inventory may be affected by the batch, so Samsung can not continue to send the hard drive may hang up to the user, so simply replace the 980 PRO with a batch of stock without problems.
This way for the user 980 for 980 Pro and a brand new disk that is not a loss, can be said that all happy.
But! Different sales channels are handled differently, some users’ feedback on a platform flagship store is to replace a brand new 980 instead of 980 PRO, and the user must regularly test the S.M.A.R.T. information after use to prevent also hanging up.
Finally.
For users to provide after-sales is Bijin digital, which should be Samsung’s affiliated company, addressed in Beijing. The user can format the failed disk three times (to ensure data security is best to choose a non-fast format, a special data erasure tool to ensure that the data is not recoverable) will be sent to the failed disk to Bissell Digital by S.F. to pay, the new disk is also naturally packaged back by mail.
