In the past few months, a large number of Apple Apple TV users have been reporting problems with the Siri Remote connection, but Apple still has not launched a fix for these problems, even with the recent update of tvOS 16.3 and tvOS 16.3.1.
Apple released a new version of Apple TV 4K last fall with a new A15 bionic chip, HDR 10+ support, and a new Siri Remote that uses a USB-C interface for charging. Apple is also selling it as a separate accessory to previous-generation Apple TV users.
On Reddit and Apple’s support site, there have been numerous user posts complaining about connectivity issues between Apple TV and the Siri Remote. These issues appear to be unique to the new Siri Remote.
Users report that the Siri Remote is frequently disconnected from their Apple TV without any regularity. These users say the Siri Remote will disconnect when Apple TV is playing something, usually minutes after the remote is being used to play the content.
One Reddit user explained.
"I thought maybe the remote was broken, so I charged it for a few hours. Then the remote showed "connected" in the top corner, but disconnected 30 seconds later. It repeated this several times over the next few minutes. I restarted Apple TV, and then the remote reconnected, not caring about it. But two days later, the same thing happened. A complete restart of Apple TV was required to allow the remote to connect. Throughout the process, I was able to use the Control Center remote on my iPhone with no problems."
The latest Apple TV 4K and USB-C Siri Remote was released in November, and Apple has since released several updates to tvOS 16, including tvOS 16.1.1, tvOS 16.2, tvOS 16.3, and tvOS 16.3. However, none of these updates have addressed the above issue.
Twitter user @aaronp613 also pointed out that the new Siri Remote itself has not received a firmware update since its initial launch in November.
Apple has yet to officially acknowledge the issue and has remained silent on the matter.
One method claims that swapping out the HDMI cable used with the Apple TV 4K will fix the problem, and many users have confirmed that this does work.
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