As a fundamental feature of mobile technology, voice calls have brought convenience from the very beginning, but at the same time, the public has gradually been limited to a single audio call function. In order to change the status quo of being limited to a single audio call, voice calls are constantly being improved and upgraded, from ordinary voice to HD voice, from single audio to HD audio and video synchronization. To meet people’s multi-dimensional and diversified communication, ZTE and operators have jointly launched a new 5G call service, providing a full HD, visual and interactive call experience.
New 5G calls come with a “calling card” service.
Before the user answers the call, the network side can push the caller’s identity information, the purpose of this call, location information and the importance of the call to the called phone via the IMS data channel, and present it on the called phone via text, pictures and video. This gives a clear picture of the main information about the call, which can be used to decide whether or not to answer the call.
To a certain extent, you can greatly reduce the disturbance caused by fraudulent and harassing calls, and you will not miss important calls. And you don’t have to worry about being rejected as a nuisance when you make a call to a customer.
Intelligent customer service
The traditional voice navigation is upgraded to a visual interactive menu. When a user makes a customer service call, the network side pushes the service menu to the user via the IMS data channel, and the user can access the corresponding sub-menu by clicking on the menu button to conduct business without having to listen to a lengthy voice menu introduction.
During the call, both parties interact by sending pictures, videos, HTML5 and other content, as well as by clicking, marking and signing. Businesses that previously had to be handled in a business office can be realized on the mobile phone, significantly reducing the length of interaction between users and customer service and also effectively improving the efficiency of business processing.
Fun, personalized content such as text, animations, emojis, short videos or HTML5 pages can be sent to each other during video calls for more exciting communication and emotional satisfaction for both parties.
When talking to a foreigner, it can be maddening to be unable to speak or communicate at all. 5G’s new “simultaneous interpretation” service allows users to enjoy high-definition video calls while having the convenience of real-time translation and subtitle display in different languages, enabling language barrier-free communication.
You can share audio, video, pictures, location, text and other content with each other during a call, helping both parties to communicate in a more diverse way.
You can share one party’s terminal interface or camera footage with the other party in real time, helping both parties to understand more intuitively what is difficult to convey verbally.
In our lives, we are often unable to deal with a minor problem or fault on our own due to a lack of expertise or skills and have to wait for a repairer. The Remote Guidance service allows you to dynamically mark the location where you need to operate on the video call screen so that you can quickly locate and deal with the fault yourself.
Enables both parties to the call to scribble or erase on the mobile ‘whiteboard’ together, facilitating discussion and communication of issues and enabling a face-to-face discussion business experience.
In addition, 5G New Call supports HD video at 720P/1080P/2K/4K, with typical service features such as HD visual access control and HD video customer service. In the near future, 5G New Call will also combine with AI/AR/VR technologies to provide a better immersive and interactive sensory experience.