Xiaomi Mall announced service upgrades, with more than 1,500 service stores covering 94% of prefecture-level cities across the country, more than 3,000 localized service outlets covering the country, and more than 30,000 professional certified engineers providing services. Inquire about store services in advance, see the progress of door-to-door services and other services.
with upgrade service:
- Received on the same day Repaired on the same day Returned on the same day: There are 30 millet repair service centers across the country, and every province is covered by one repair service center on average. Sign in before 12:00 on the same day, complete the repair on the same day, and return it on the same day.
- Visible functions: Query nearby stores and visualize store service functions, including special model maintenance, event rights delivery, personalized service, insurance service undertaking, intra-city flash delivery support, special parts maintenance, etc.
- On-site service progress can be visualized throughout the process: make an appointment for on-site service, and initiate online communication with engineers at any time. The 7 key nodes such as service progress, service fees, and engineer information are transparent and visible throughout the process.
- Reservation for door-to-door service 2H speedy response: Apply for an appointment for door-to-door service, respond quickly within 2 hours, and confirm product information, door-to-door time, location and other needs with users.
- 100% delivery of logistics within 24 hours: Xiaomi’s logistics distribution has been fully upgraded, and within 24 hours of the order of small and medium-sized items/large appliances entering the warehouse, Xiaomi’s logistics warehouse has achieved 100% delivery.