There are a number of cases of Samsung Galaxy series phone screen failure. Almost all of the affected phones have Super AMOLED screens and green or pink lines automatically appear on the screen. Samsung recently announced that out-of-warranty Galaxy Note 20 and Galaxy S20 series phones can be repaired for free if this problem occurs. However, it is noted that these aren’t the only devices affected by the screen issue, as some Galaxy Z Flip 4 owners have also reported experiencing a similar situation.
A Galaxy Z Flip 4 user from India is claiming that his phone has developed a screen fault less than five months after purchase, with a green line appearing in the top left corner of the foldable-screen handset, Sammobile reports.
The user claimed that the phone had not suffered any physical damage and that the green line appeared suddenly and looked like a hardware issue on Samsung’s part. When the user contacted the service center, the after-sales staff told him that the screen is not covered under warranty, however, we all know that the screen comes with a warranty. The service center refused to replace the damaged screen for free for this Galaxy Z Flip 4 user and when the user tried to contact Samsung via Twitter, he didn’t receive any response from the company’s social media team either.
The site states that Samsung needs to clearly communicate with its after-sales service network about how to deal with the issue of screens that appear to have green/pink lines, and must also extend its free repair policy to the Galaxy S21, Galaxy S22, and Galaxy Z series phones. If Samsung unreasonably refuses to replace the screens of the affected Galaxy phones, it is likely to ruin its hard-earned reputation, especially among users who have been loyal to Samsung and spent a lot of money on high-end handsets like the Galaxy Z Flip 4 and Galaxy S22 Ultra.