Microsoft recently pushed the May firmware update for Surface Duo and Surface Duo 2, but at least a dozen users reported that after installing the update, problems such as device bricking and random restarts occurred.
Some Surface Duo users restarted the device after installing the update, and it failed to restart. It is recommended to restore the factory settings. Some users reported that they can enter normally after restarting again, but some users reported that they still cannot enter, resulting in the failure of the device to boot.
In addition, in the Reddit community, users reported that Surface Duo 2 restarted randomly after installation.
As of press time on this site, Microsoft officials have not responded.
