Software updates usually introduce new features, or help improve the performance of the device, fix bugs, etc. But the recent firmware push by Samsung for the Galaxy Watch4 series has caused serious malfunctions in some devices.
According to Sammobile, the new firmware update R8xxXXU1GVI3 is causing the Samsung Galaxy Watch4 and Galaxy Watch4 Classic devices to brick or crash. Affected users said that once they installed the update and turned off the device, they could not turn the watch on again.
This means that the problem cannot be fixed with another software update unless users can keep their devices powered up until a fix arrives.
The scope of the problem is unclear at this time. Fortunately, Samsung has stopped pushing firmware and plans to release additional updates soon.
Samsung stated in a statement, “It is known that a limited number of Galaxy Watch4 series models cannot be turned on after the recent firmware (GVI3) update. We have stopped the update and will release new software soon. It is recommended that Galaxy Watch4 series consumers experiencing this issue go to the nearest Samsung Service Center or call the Contact Center.”
If you are experiencing this issue with your Samsung Galaxy Watch4 or Watch4 Classic, you can try contacting Samsung Customer Support to replace the device. If you haven’t installed the update, do not upgrade.