UK digital regulator Ofcom has released its latest data revealing broadband, mobile and fixed-line reports for the period July to September 2022.
According to the report, Shell Energy was the most complained about by customers among broadband and landline companies (Shell has integrated its energy business with broadband provider First Utility and rebranded it as Shell Energy), while the worst mobile operators were BT Mobile and Virgin Mobile.
The data shows that Shell Energy received fewer complaints compared to the previous quarter, but the majority of complaints received were for faults and service issues.
In addition, Sky received the fewest complaints and EE did a good job with its fixed line services. As for mobile operators, Tesco Mobile, Sky Mobile and EE received the fewest complaints.
“Overall complaint levels have been low in recent months, but some providers need to improve their levels to match the standards of customer service offered by their competitors,” said Fergal Farragher, Ofcom’s director of consumer protection.
Ofcom said it would be keeping a close eye on Shell’s performance as its complaint volumes were significantly higher than those received by its competitors.
