According to Microsoft’s announced Microsoft 365 roadmap, Microsoft plans to optimize the web version of Outlook feedback experience in October this year and support embedded pictures and videos and other content.
The roadmap description is as follows:
Make it easier and faster for users to describe their feedback and help Microsoft take action by streamlining the experience, collecting diagnostic logs, and adding features like screenshots and videos.
In addition, users can search for information related to their feedback, including updates on features in development, workarounds for problems, interim solutions and more.Microsoft recognizes that communication is one of the major barriers to product improvement today. End users often do not have the expertise to describe problems that may be different from the actual situation, so it is a major challenge to properly gather feedback from users on issues.
Microsoft hopes to improve the user experience by optimizing the feedback mechanism and unblocking the feedback channel. Microsoft says that introducing screenshots and videos, can help the team identify problems faster and provide solutions accordingly.
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