HBO is fixing an “unplayable shows” bug that some users are experiencing in the HBO Max app for Apple TV, according to The Verge.
The issue is widespread and appears to be occurring on all Apple TV 4Ks running tvOS 16.1 and the latest HBO Max app version 52.50.1, which was released on Nov. 16.
Some users have found the issue to be intermittent, while others have been unable to stream content at all without experiencing playback errors, although some have found workarounds that include force-quitting the app, logging out of the app, reinstalling, or restarting their Apple TV.
Chris Willard, senior vice president of communications at HBO, said they are aware of the issues and are working on a fix, which will be included in an upcoming App update.
Until then, two temporary troubleshooting tips suggested by HBO Max customer support include turning off HDR support (in Settings -> Video and Audio, changing the format to SDR and disabling the Match Content, Match Dynamic Range, and Match Frame Rate options) and changing the resolution from 4K to 1080p or 720p.
