GIGABYTE has released a statement on the DDR5 motherboard “burned” memory SPD information incident, advising users to update their BIOS and GCC software.
GIGABYTE attributes the cause of this incident to the fact that there is no standardization on whether or not DDR5 memory on the market provides “SPD Write Protect” settings, and as a result, some memory that is not compatible with “SPD Write Protect” may cause the above error when used with GCC software. GIGABYTE’s newest product is the SPD Write Protect.
In this regard, GIGABYTE said that this situation will only affect the memory SPD firmware code, and will not affect the memory hardware itself, just need to re-flash the SPD firmware can let the memory back to normal, and recommended that users update the BIOS and GCC software (download address: https://www.gigabyte.cn/Consumer/Software/) GIGABYTE-Control-Center/).
Recently, we have noticed that some users on the Internet have provided feedback on the problem of incorrect memory SPD information when using GIGABYTE D5 motherboards.
We take this feedback very seriously and have been in touch with the users concerned to discuss the issue in depth. After continuous testing by GIGABYTE engineers and troubleshooting one by one, we found that:
1. Different brands of D5 memory products on the market are not unified in terms of whether or not they provide "SPD Write Protect" settings. Some memory products do not have "SPD write protection".
When D5 memory products without SPD write protection are used with GIGABYTE GIGABYTE Control Center (hereinafter referred to as GCC) software, there is a very small probability that SPD information will be incorrect. We have verified that this condition only affects the memory SPD firmware code and does not affect the memory hardware itself. Simply reflashing the SPD firmware will restore the memory to normal.
The Solution: GIGABYTE has implemented a solution for D5 motherboards.
GIGABYTE has provided a new version of GCC software and BIOS for D5 motherboards, so you can avoid this issue by using the latest version of GCC software and BIOS from the official website. We recommend all GIGABYTE D5 motherboard users to update.
According to the feedback from posters, in May or even earlier this year, some users of GIGABYTE’s Z790 series, especially the Dawg, Dawg M, and Super Dawg series motherboards, have experienced unexplained damage to their memory sticks, with the phenomenon of one of the sticks in the set suddenly failing.
There has been a lot of feedback from GIGABYTE users, and it was later discovered that the BIOS on the GIGABYTE Z790 motherboards secretly tampered with the SPD information, which ultimately led to the memory not being properly recognized and thus failing to work. Some users have suggested eliminating the use of GCC, but some have said that the memory will fail without it.
