Changan Deep Blue official WeChat public number today updated article, announced that will carry out “deep blue brand anniversary, customer service and upgrade” activities, and will have purchased the car owner’s user rights and interests and after-sales service system for a comprehensive upgrade.
In addition to the upgrade of user rights and interests, Changan Deep Blue will also upgrade its after-sales service.
The details are as follows:
1. The rights and interests of the content: the car has been presented to the owners of the car lifetime warranty.
2. the scope of the gift: March 31, 2023, 24:00 before the first Deep Blue SL03 owners (subject to the final payment time)
3. Explanation of rights and interests.
- Vehicle use is non-operating, and annual mileage does not exceed 35,000 kilometers.
- Vehicles in strict accordance with the maintenance time and items in the manual, in the deep blue, authorized maintenance center (to deep blue App public notice shall prevail) for standardized maintenance; accident vehicles in deep blue maintenance center repair.
- Vehicle damage caused by man-made, accident, private modification, natural disasters and other reasons are not in the scope of the lifetime warranty.
- Excluding consumable parts: air conditioning filter, air filter, brake linings, tires, remote key battery, light bulbs, wiper blades, fuses, general relays, oil filters, fuel filters, memory cards, spark plugs, batteries.
In addition to the upgrade of user rights and interests, Changan Deep Blue will also upgrade its after-sales service, as follows:
- No waiting for the appointment: make a self-service appointment through Deep Blue App, and arrive at the store within the agreed time, no need to wait, and directly receive maintenance services, if the waiting time exceeds 30 minutes, compensation of RMB 500.
- Repair no turning back: after the fault occurs, return to the maintenance center to deal with, if there is no solution in 48 hours, the headquarters service experts will be the first time to arrive at the scene to solve the problem; the same functional fault (non-human factors) occurs again within 3 months after the vehicle is repaired, give RMB 500 yuan compensation; the third time it occurs, give RMB 3000 compensation.
- Rescue without anxiety: Deep Blue Auto provides you with 7×24 hours roadside rescue service, Deep Blue Butler will arrange a rescue work order within 5 minutes after receiving the call, and the rescuer will arrive at the scene within the agreed time if the agreed time is exceeded, the compensation will be 120 RMB/hour; besides, if the rescue is caused by the product, Deep Blue Auto will provide free travel service or transportation allowance of the same value according to the customer’s demand.
- No delay in service: If you have any questions in the process of purchasing and using the car, you can consult at any time. General consulting problems will be solved within 30 minutes; service problems will be solved within 24 hours; complaints will be solved within 72 hours.
- Other: Other service commitments are strictly enforced according to the five commitments 4.0 standard of Deep Blue Auto.
