According to the latest report from Forbes, multiple Apple MacBook Pro models have experienced a “dust door” incident, which causes purple vertical lines to appear on the screen when the MacBook Pro is opened and closed at a certain angle.
“This is a common question and we get several every week,” says Stephan Stein of repair shop NotebookNerds.
The issue, which causes purple vertical lines to appear on the screen when the MacBook Pro lid is opened at an angle, has been seen on several MacBook models.
The problem seems to come from the screen flex cable that connects the display to the main body of the laptop. There’s a gap at the hinge point between the screen and keyboard that can collect dust and dirt. Debris can then get into the cable and damage it over time by opening and closing the cover.
Above are pictures of the repair: The left image shows the damaged flex cable, while the right image shows where the dust collected that caused the failure.
Ricky Panesar, founder of repair specialist iCorrect, told me the problem affects the A1989, A2251, A2289, A2338 and A2141 models, with the latter being the worst affected.
The models were released between 2018 and 2020, but Panesar says MacBook Pro models sold between 2016 and 2020 have a similar design and may be vulnerable to this glitch.
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