Customers of Amazon’s AWS cloud computing business are paying attention to the chatGPT-like generative artificial intelligence technology launched by the company 6 weeks ago. However, so far, many customers have not been able to qualify for the test. That has raised concerns that Amazon’s artificial intelligence tools aren’t quite ready yet.
Amazon previously issued an official announcement announcing that it has joined the competition for generative artificial intelligence technology. Amazon’s announcement was unusually vague, according to senior Amazon employees and customers. Typically, AWS launches product announcements with glowing customer testimonials from three to five customers, but this time it provided testimony from just one customer, document-editing startup Coda, these people said.
Coda CEO Shishir Mehrotra also said he would give Amazon an “incomplete” rating after testing the technology at AWS.
He has said that AWS’s generative AI tools are “in the early stages” and “they’re building on and repackaging existing services”. Still, he expects AWS’s AI tools to be competitive in the long run.
People familiar with AWS product launches are watching to see whether Amazon’s release of artificial intelligence tools is a way to counter cloud rivals Microsoft and Google and avoid being perceived as lagging behind. At present, both Microsoft and Google are using generative artificial intelligence technology to transform search engine services and add artificial intelligence capabilities to a series of products. Current generative artificial intelligence techniques are not precise enough and prone to errors, but there is no denying that this will revolutionize the computing industry.
Corey Quinn, chief cloud computing economist at Duckbill Group, a firm that advises AWS customers, spoke about what some people think about Amazon’s offerings. He said in an email that Amazon appears to be trying to sell customers on a product before it’s finished, which may never materialize.
Amazon’s generative artificial intelligence software is new, not old wine in new bottles, said Matt Wood, vice president of products at AWS. “With this product, we’ve let customers know what we’re doing and hope to invite some to try it out and provide feedback as we develop it,” he said. I strongly disagree with that perception. It’s not our style at all.”
